FAQs

Returns & Refund Policy

We’re happy to cover the return postage costs for any faulty or incorrect items, provided the issue is reported to us within 5 days of receiving your order.

Change of Mind Returns

If you have simply changed your mind about your purchase, you may return the item at your own expense. In such cases:

  • You will be responsible for all return postage costs.
  • A refund of 80% of the original payment for the returned item(s) will be issued.
  • The remaining 20% will be deducted as a restocking fee.

Return Conditions

To be eligible for a return, items must:

  • Be unused and unworn.
  • Be returned in their original packaging.
  • Be in their original condition.

We do not accept returns for items that have been used, worn, damaged, or returned without their original packaging.

Return Address

NEO JEANS
Epic Solutions
1004 Spring Cypress Road
Spring, TX 77373
USA

How to Initiate a Return

  1. Log in to your customer account using the link below:
    Customer Account Login
  2. Select the order you wish to return.
  3. Click “Return” to initiate the return process.
  4. Follow the instructions provided to complete your return request.
Important: For change-of-mind returns, an 80% refund will be issued, with 20% retained as a restocking fee. Return postage costs are also the customer’s responsibility.